DELIVERY NOTICE>
Local Delivery Only: Shipping Cost is S$20 / location.
International Delivery: Currently unavailable. Contact info@fawn-world.com for enquiries.

Delivery Timings: Everyday, 2 - 4PM and 4 - 6PM.

Same day delivery is not guaranteed, please contact FAWN WORLD via whatsapp/ telegram for arrangements.

 

TERMS & CONDITIONS> 

# Terms and Conditions

## 1. Introduction

Welcome to FAWN WORLD, operated by The Fawning LLP. These Terms and Conditions govern your use of our website and the purchase of products from our online store hosted on Shopify. By accessing our website or purchasing our products, you agree to comply with and be bound by these terms. Please read them carefully.

## 2. Privacy Policy

### 2.1. Information Collection

We collect personal information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. The information collected may include your name, email address, mailing address, phone number, and payment details.

### 2.2. Use of Information

We may use the information we collect for the following purposes:

- To process transactions

- To send periodic emails regarding your order or other products and services

- To ensure delivery of products and services purchased

- To improve customer service and support needs

- To administer a contest, promotion, survey, or other site feature

### 2.3. Information Protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

### 2.4. Compliance with PDPA

We are committed to ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2012 (PDPA). By using our website, you consent to the collection, use, and disclosure of your personal data as described in this privacy policy.

### 2.5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

### 2.6. Cookies

We use cookies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

## 3. Creative Control

### 3.1. Product Design and Variations

We offer both handcrafted and machine-made products. Our bouquets are handcrafted and may vary slightly from the images displayed on our website. We reserve the right to make design and content modifications without prior notice to ensure the best quality and aesthetic appeal.

### 3.2. Custom Orders a.k.a Commissioned Compositions

We offer custom bouquets and products tailored to your specifications. However, final creative control remains with our designers to ensure the highest quality and artistic integrity.

### 3.3. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of FAWN WORLD and The Fawning LLP and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

## 4. Orders and Payments

### 4.1. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

### 4.2. Pricing and Payment

Prices for our products are subject to change without notice. Payment must be made at the time of purchase. We accept major credit cards and other payment methods as indicated on our website.

### 4.3. Shipping and Delivery

FAWN WORLD may use trusted Third-Party Couriers to help ensure effective and efficient delivery of our products and services. FAWN WORLD retains responsibility for the condition of goods until they are delivered to you. We reserve the right to make amendments to delivery timings with reasonable notice to customers. Shipping costs and delivery times may vary based on your location. Please refer to the stated delivery charge(s) at checkout for your shipping costs.

### 4.3.1 Damages During Delivery
At FAWN WORLD, we take great care to ensure that your products arrive in perfect condition. However, if you receive a damaged item, please follow the steps below to report the damage and request a replacement or refund:

• Report Damage: Notify us within 24 hours of receiving the damaged product by contacting our customer service team at info@fawn-world.com. Please provide your order number and details of the damage, including photos if possible.
• Return the Damaged Product: We will provide instructions for returning the damaged product. Please ensure the item is securely packaged to prevent further damage during return shipping, if possible.
• Replacement or Refund: Upon receiving and verifying the damaged product, we will offer you a replacement or a full refund, including any shipping costs incurred.

This policy does not affect your rights under the Consumer Protection (Fair Trading) Act (CPFTA) or any other applicable laws.

### 4.3.2 Same-Day Delivery and Delays
We strive to deliver your products within the specified delivery times. However, we are not responsible for delays due to unforeseen circumstances. Any delays in delivery will be best communicated to you as reasonably possible. Same-Day Delivery is not guaranteed, if required please contact us at info@fawn-world.com with your order number.

### 4.4. Electronic Communication

By using our website, you consent to receive electronic communications from us. These communications may include notices about your account, orders, and other information, and are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

## 5. Returns and Refunds

### 5.1. Return Policy

In accordance with the Consumer Protection (Fair Trading) Act (CPFTA), we accept returns within 7 days of delivery for a full refund or exchange, provided the products are returned in their original condition. Custom orders,compositions and other bouquets stated on our site are non-refundable. This does not affect your statutory rights under Singaporean law.

### 5.2. Refund Process

To request a return or refund, please contact our customer service team. Refunds will be processed using the original payment method within 7-14 business days of receiving the returned products.

## 6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you for any damages arising from your use of our website or purchase of our products shall not exceed the amount paid by you.

## 7. Governing Law and Dispute Resolution

### 7.1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

### 7.2. Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these terms and conditions or the breach thereof, the parties shall use their best efforts to settle the dispute, claim, question, or disagreement. To this end, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such a solution within a period of 30 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) for the time being in force.

## 8. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our website or purchase of products after such changes have been posted constitutes your acceptance of the modified terms.

## 9. Contact Information

If you have any questions about these terms and conditions, please contact us at:

FAWN WORLD

info@fawn-world.com

Thank you for coming to FAWN WORLD. We hope you have enjoyed your stay.